Cold Call Structure

A framework for having conversations

Cold Call Structure

A framework for having conversations

Read Time = 2 minutes

Lot of talk about cold calling being dead (again).

Here’s the % of meetings booked via phone by our Biz Dev team:

  • January = 43%

  • February = 55%

  • March = 61%

Prospects are overwhelmed by AI generated emails & below average cold outreach.

Verbal communication & phone skills 📈

Here's a cold call framework:

The Hook:

I always recommend having the company website up when calling.

Maybe it’s my paranoia of the being asked “do you even know what we do?”

Either way, referencing the website works for us:

  • shows you did research

  • not clear its a cold call

  • gives them control

  • sets clear timeline

“Hey [Name] - was on your website and had a quick question. Got 2 minutes?”

Things to reference on website:

pricing page, careers page, product announcements, product catalog etc.

The Intro:

The purpose of your intro isn't to sell.

It's to build enough trust to earn the next 30 seconds.

Here’s seven words to reference:

  1. you

  2. saw

  3. how

  4. spoke

  5. noticed

  6. referred

  7. remember

First sentence examples:

- “saw you recently hired Joe and Sarah…”

- “spoke to Cindy and she mentioned…”

- “how are you preparing reports for [boss]?”

The Problem:

People are more likely to run away from a problem then towards a solution.

Especially when you’re talking to a stranger.

Here’s how to frame problems:

"Typically when I speak to other VPs they struggle with [Problem 1] or [Problem 2].

Sound like your world at all?"

- Y = "which one?"

- N = "how are you handling [problem] today?"

Objection Handling:

The best way to navigate objections is to get ahead of them.

Here’s a proactive framework:

  1. use a statement like "I'd imagine"

  2. say "can I make a suggestion"

  3. politely push forward

Example = I'm not interested

Talk track:

"I'd imagine you already have a process. Can I make a suggestion, what if we give you a preview of how we can help with XYZ and you tell me if it's worth following up in the future?"

The Close:

When you find a problem, it's time to position yourself as the solution.

Here’s how to stick the landing:

  1. summarize what you heard

  2. repeat their words back

  3. schedule 2-5 days out

  4. push for earlier

Example:

"You mentioned you're doing SaaS metric reporting out of spreadsheets which is time consuming and error prone. It might make sense to show how we help other VPs avoid mistakes and gather real time insights."

Remember, cold calls should be short.

Sell the meeting - not the solution.

Until next Thursday,

TSG

P.S. I reply to all emails.